FAQs & Policies

Section

Policies & Information

1. Design-Your-Own orders versus Ready-to-Ship (RTS) orders

All orgone on website is Made-to-Order, unless otherwise stated. If you are looking for ready-to-ship (RTS) items to be delivered quickly, you can join our online group for unique item sales every Sunday. Every Sunday, I advertise and prepare my ready-to-ship order to be sent out following a paid invoice. Custom pre-orders require additional time and care to be created; design-your-own creations take around 8-10 weeks after payment to be delivered, which can vary depending on incoming orders. If you have not received tracking for your order after 12 weeks, please contact the store directly and we will help you immediately. We recommend placing orders with this timeline in mind for gifts, holidays, etc.

2. Payment Plans

We provide numerous options to make payment and ordering as easily as possible. In addition to offering easy checkout using credit/debit card services and Paypal, we also offer a payment plan options through Sezzle. Sezzle is a buy now, pay later service that allows you to split your purchase into 4 interest-free payments over 6 weeks with zero impact on your credit when you pay on time. Learn more or sign up for your Sezzle account here.

3. Shipping Policy

We offer simplified shipping options to optimize your shopping experience. We offer $5 shipping for orders under $50 and below 1 pound; $8 shipping for orders over $50 and over 1 pound; $15 shipping for all cleansing shelves, XL pyramids, XXL pyramids, and orders over $200. We currently only offer shipping to the continental United States. If you need to ship outside our shipping zone, please contact us before placing your order.

4. Refund/Return Policy

We put delicate thought and detail into every creation we make. We only accept returns or offer refunds in cases of items damaged during delivery or incorrect custom items. If you have any issues with your order please contact us directly and we can ensure everything is taken care of.

5. International Shipping Policy

We're excited to say that we absolutely offer international shipping upon special request! If you live outside of the continental United States, contact us directly with your location, the items you wish to purchase, and the timeline for delivery. We'll provide a quote for shipping options right away! International members can "build a box" to cut down on shipping fees and carbon footprints. International invoices will be sent via PayPal.

6. Points & Rewards Policy

We're extremely proud of our points and rewards system! We offer an exclusive membership program that gives you points for almost everything, even your birthday! Redeem these points for discounts and products. You can always keep track of your rewards by clicking the Rewards tab at the bottom of the screen; you can also see your options on the Rewards page. There you can see how many points you have, the rewards available, and options to redeem rewards when you have enough gems! When you're ready to redeem, select the option on the Rewards tab. This will give you a one-time Discount code, click the button to copy. You'll add this code in the checkout on the right side, above the total! If you have any issues, contact us right away!